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“WhatsApp notifications do not reach me”: how to fix it

If WhatsApp notifications do not reach you or they do not sound like you, keep reading, because we have the solution.

Last updated on 11/12/2020 at 14:17

WhatsApp is undoubtedly one of the most used instant messaging apps in the world, so the emergence of doubts, problems and unknowns are very common and 100% understandable. Today, we focus on one of these very common problems: the disappearance of your notifications.

Indeed, here at we have heard on some occasions complaints such as “I no longer receive WhatsApp notifications”, “why can’t WhatsApp notifications reach me” or “WhatsApp notifications don’t sound. That is to say, that when entering the app they see new messages that their mobile has not notified them properly. This problem does not have a single solution, but below you can read the most probable causes of this effect.

Check the notification settings in the WhatsApp app

In WhatsApp, specifically, in its settings, we can find the “Notifications” category. There we see a section called “Notification tone”, where we can choose the sound we want to hear when receiving a message. Right there we should make sure that said tone is not “Muted”but rather “the default melody” or any other sound.

If we slide down we can see the same settings for groups or for calls. If you have problems in these sections, you should also check your settings there. You can also find the vibration settings, popup notification or the color of your notification LED.

Check the notification settings of the app on Android

On Android, each application has its “own separate settings” within the Android settings itself. It sounds complicated, but we see it very clearly if we go to Settings and then enter the Applications category. There we see each and every one of our installed apps.

Therefore, we search and select WhatsApp. Inside, click on “Notifications” and we check that the “Allow notifications” switch is activated. If it is deactivated, it means that Android does not give permissions to this app (WhatsApp) to show notifications, although within WhatsApp itself they are activated.

WhatsApp Android Settings Notifications

If it is not either of these two solutions, I recommend that you contact the Customer Service of your mobile or that you try to re-install WhatsApp in the Google store. You can read more about this huge messaging platform in our own category, such as, how can you send a message to someone you don’t have added.